donal's blog

So looks like UPC have been found not complying with Regulation 17(4) and Regulation 17(5) of the Universal Service Regulations. The Commission for Communications Regulation (ComReg) have notified them of this non-compliance this week so we have to wait and see what happens... It is unclear from ComReg's notification if it was the price increases on 04 Jan 2011 or the changes to terms and conditions that have resulted in UPC's non-compliance. It's worth noting that the media have been reporting that it is related to the price increases but there is evidence that UPC have been changing their T&Cs on their website without notifying customers for some time too. :/ The regulations in question are: An undertaking referred to in paragraph (1) or a provider of electronic communications services referred to in paragraph (3) shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service — of the pr

I just noticed that the company behind the M4 toll are misleading consumers with their 01 December 2008 price increases... From the http://www.eurolink-m4.ie/ website: Due to the increase in the rate of VAT, from 21% to 21.5%, effective from 1st December, as announced by the Government on Budget Day 14th of October, our prices will rise from the 1st December. If you then check the prices you'll find that the price of a car increases from €2.70 to €2.80 (an increase of over 3.7%)! However, they aren't increasing the rates for all vehicles... bad form! UPDATE-1: some background available over at boards.ie . still doesn't justify the 10c increase though...